Refund policy

Refund Policy

We want you to be satisfied with your purchase. If you have an issue with your order, please contact us at kkupo@ouudi.com.

Returns
We accept return requests within [14] days after delivery. To be eligible for a return, the item must be unused, unopened where applicable, and in its original packaging.

To request a return, please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number and photos of the item.

Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping
Return shipping costs are [paid by the customer / paid by us for defective or incorrect items].

Contact
Email: kkupo@ouudi.com