Shipping policy
SHIPPING POLICY
Thank you for shopping with kkupo. We aim to process and deliver your order as efficiently as possible.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During holidays, promotional periods, or periods of unusually high order volume, processing times may be slightly longer.
SHIPPING ORIGIN
Most orders are fulfilled and shipped directly from our fulfillment facilities in China.
Depending on product availability, inventory allocation, and fulfillment arrangements, some orders may be shipped from another fulfillment location used by kkupo.
SHIPPING DESTINATIONS
We currently ship to the United States and selected international destinations.
Shipping availability may vary depending on the destination, product, carrier restrictions, or other operational factors.
ESTIMATED DELIVERY TIMES
United States:
Approximately 8–18 business days after the order has been processed and shipped.
International destinations:
Approximately 10–25 business days after the order has been processed and shipped.
These delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to customs clearance, carrier delays, weather conditions, public holidays, peak shipping periods, remote delivery areas, incorrect or incomplete address information, transportation disruptions, or other circumstances outside our reasonable control.
SHIPPING FEES
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or free shipping for qualifying orders. Any applicable conditions will be displayed on our website or at checkout.
TRACKING INFORMATION
When tracking information is available, you will receive a shipping confirmation email after your order has been dispatched.
Please allow some time for tracking information to become active after shipment.
For international shipments, tracking updates may occasionally take several days to appear while the package is transferred between international logistics providers and local delivery carriers.
MULTIPLE PACKAGES
If your order contains multiple products, items may be shipped separately depending on inventory availability and fulfillment location.
As a result, you may receive more than one package or tracking number for the same order.
You will not be charged additional shipping fees solely because an order is delivered in multiple packages unless otherwise disclosed at checkout.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated at checkout, customers are responsible for any customs duties, taxes, import charges, or similar fees that may apply.
Customs clearance procedures may also cause additional delivery delays.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible at:
kkupo@ouudi.com
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
DELIVERY DELAYS
Shipping and delivery times are estimates only.
We are not responsible for delays caused by carriers, customs authorities, weather, public holidays, transportation disruptions, government actions, incorrect customer information, or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery window, please contact us at kkupo@ouudi.com and we will assist you in checking the shipment status.
LOST PACKAGES
If tracking information indicates that your package may be lost in transit, please contact us at kkupo@ouudi.com.
We will work with the applicable logistics provider or carrier to investigate the shipment.
Where appropriate, we may provide a replacement, refund, or another reasonable resolution in accordance with our Refund Policy and applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where applicable
We will review the issue and provide an appropriate resolution in accordance with our Refund Policy.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please first:
1. Check around your delivery location.
2. Ask household members, neighbors, front desk staff, or building management.
3. Check with the local delivery carrier where appropriate.
4. Contact us at kkupo@ouudi.com if the package still cannot be located.
We will assist you in reviewing the available tracking information and, where appropriate, help initiate an investigation with the carrier.
UNCLAIMED OR RETURNED PACKAGES
If a package is returned because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package, or could not be reached by the carrier, additional shipping charges may apply if reshipment is requested.
Refund eligibility for returned or unclaimed packages will be determined in accordance with our Refund Policy and applicable law.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at kkupo@ouudi.com.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
However, once an order has entered processing or has already been shipped, cancellation may no longer be possible.
CONTACT US
If you have any questions regarding shipping, tracking, delivery, or your order, please contact us:
kkupo
Email: kkupo@ouudi.com
Business Address:
1037 NW 24TH CT
Miami, Florida 33125
United States